Cancellation Policies

Memberships 

Cancellations must be received in writing 7 days prior to the next payment due date. Written notice of cancellation must be given by a method that will allow proof of notice, including registered mail, email or personal delivery to any of our four branch locations, listed below.

Please remember: we also have the convenient option to put your membership on-hold for up to 90 days. 

Registered Programs/Classes

Cancellations must be received in writing no later than 14 days prior to the start of the program or class in order to receive a full refund (less a 20% fee). No refunds will be provided for cancellations submitted after the deadline. All fees are non-transferable.

Birthday Parties

Cancellations must be submitted in writing no later than 14 days prior to the start of the birthday party in order to receive a full refund (less a $30 fee). No refunds will be provided for cancellations submitted after the deadline. All fees are non-transferable.

Camp Stephens

Cancellations must be submitted in writing no later than 30 days prior to the start of camper’s session in order to receive a full refund (less a 20% camp fee).  No refunds will be provided for cancellations submitted after deadline.  All camp fees are non-transferable.   Returned Payments – A service charge will apply for each returned payment. Service may be suspended until the account is paid in full.  The association reserves the right to cancel registrations with outstanding payment.  Unpaid accounts will be sent to a collection agency.

Camp Stephens reserves the right to cancel or amalgamate canoe trips at their discretion if there are under 4 participants signed up for a canoe trip.